Dear Loyal Customers,
In honor of Small Business Saturday, I want to reach out and send you a personal message. As you may be aware, RealSteel Center is a quintessential American small business with our workshop located just outside of Houston, Texas. We pride ourselves on being a 100% American Made company that produces Made In USA products of unparalleled quality using only the finest American produced steel.
We employ only the hardest working and most highly skilled local craftsmen who create all of our heirloom quality personalized designs. Their work is then backed up by our industry's best customer support team and warranty. You need only take a look at our thousands of 5 star reviews for proof of how dedicated we are to our customers.
What makes this all possible is you, our loyal customers! We know that this has not been an easy year for many of you. Large swaths of our great country are still dealing with spikes in the Covid pandemic. Many of you have endured medical hardships or lost loved ones in the past year. Others have struggled with job insecurity and childcare issues. The struggles are real and have put joy and happiness in short supply for many of you.
As a small American business, we too have felt the effects of this past year. Prices for the raw steel we use to create our pieces of art have tripled. The cost of advertising that is necessary to ensure we can keep our RealSteel family of staff fully employed has risen significantly. We've even seen a trend of some of our less scrupulous competitors stealing our designs, brazenly using our images that include our products and staff as their own, even copying the look of our website in an attempt to confuse our loyal customers and take advantage of the excellent reputation we have built up over the years.
Throughout it all, it is thanks to you and the rest of our dedicated and loyal customers that we have been able to weather the storm. With dozens of team members relying on us to provide for their families, we do not take your support of our company lightly. If it wasn't for you, we would not be able to stay in business and for that we are forever grateful. If we can bring a few smiles and some joy to you, your family and your friends with our handcrafted pieces of art, then it has all been worth it!
With today marking the annual Small Business Saturday day of shopping, I'd like to invite you back to our store to take a look at some of the hundreds of customizable designs we have launched this year. If you have any last minute holiday gift needs, I hope you will consider supporting us with your order.
While many companies have items stuck on ships from China, we have planned ahead and stocked up on American steel and American sourced shipping supplies. We are ready to take your order and hand-craft for you gifts that will leave your friends and family stunned when they open them this holiday season.
As an extra show of appreciation for all of you, we have just launched our new RealSteel Loyalty Rewards Program that will reward you with free store credit to help your budgets go further this holiday season.
We also have our limited time Buy One Get One 40% Off promotion running which is valid on our already reduced holiday prices. Details can be found on our store and our helpful customer support team is available via live chat and phone to assist you with your purchase.
In closing, I would like to thank you once again for helping to make our small business the success that it is today. I wish you and your family a happy and safe Holiday Season!
With sincere thanks and gratitude,
Founder & CEO